Delete your Product Poser account

You can request deletion here without installing the app. Product Poser is operated by David Royal.

Request deletion by email

Email support@productposer.com from your registered email address with the subject “Delete Product Poser account.” Tell us that you want your account and associated data deleted. We will verify ownership and confirm the outcome by email. Never send your password or payment-card details. If you cannot access your registered email address, contact support for help verifying ownership.

Delete it yourself

Sign in on the website or in the app, open Account, and choose “Delete my account” in the Delete account section. Enter your current password, type DELETE and confirm. Wait for any generation or checkout to finish first. If deletion reports an error, retry or contact support; do not assume it has completed.

What happens to your data

Deletion permanently removes your sign-in account, original uploads, generated photos, folders, saved scenes, usage adjustments and active subscription records from the active service. Stored Google Play purchase tokens are removed. Download photos you want to keep before requesting deletion.

Minimal closed-account identifiers and closed Google Play account references are retained without a scheduled expiry to prevent delayed payment updates from recreating your account. These records do not include your photos, password or email. Payment providers retain records according to their own obligations.

Backup copies, logs and support correspondence may remain after active-account deletion. Our targets are 30 days for server backups and routine logs and 12 months after support resolution, with legal or security exceptions. Automatic enforcement is not yet in place, so these are not guaranteed deletion deadlines. Ask support about retained copies associated with your request. See the privacy policy for details.

Subscriptions and individual photos

The deletion flow requests cancellation of associated subscriptions. Deletion does not issue a refund. You can also manage your Android subscription in Google Play’s Payments & subscriptions section. Uninstalling the app alone does not cancel a subscription or delete your account.

To keep your account and delete only photos, open My Photos, select the photos and choose Delete. You can also email support with a request to delete specific data.